I'm a customer.
Pinkoi x Linex Logistics Services
Buying and Placing Orders - How do I buy on Pinkoi?
- How do I buy on Pinkoi? What are the steps for placing orders?
- Do I buy directly from Pinkoi?
- How to contact the designer?
- If I don't speak the same language as the designer/seller, how do I communicate with them?
- How do I checkout with Taiwan local shipping methods?
- When purchasing products from overseas, do I need to pay customs duties and taxes?
Buying and Placing Orders - Real Name Authentication EZ Way APP
New Rewards Program - P Coins
Introduction to Pinkoi’s Rewards Program
New Rewards Program - FAQ
Way to Browse - Search for items or shops
Way to Browse - Features Introduction
- About Pinkoi eCards
- What are collections?
- How do I follow shops? What are the benefits of following shops?
- What is a Wish List?
- How do I see my own Wish List?
- How do I remove items from my Wish List?
Membership - Join Pinkoi
- Do I need to join before making a purchase?
- How do I join?
- What are the benefits of joining Pinkoi?
- Why didn't I receive a verification email after joining?
- What are welcome coupons?
- What do I do if I can't login to Pinkoi App with Facebook
Membership - Signing in to Your Account
Membership - Forgotten Password/Amend Password
Membership - Personal Profile
Membership - Email Subscription
Membership - Account Changes
Purchases - Payment
- What do I do when an order shows payment error?
- Can I change my payment method after making an order?
- Can I only use my local currency when shopping?
- How do I use the QR Payment function？
- Why did Pinkoi charge $1 to my credit card?
- Can items from different shops be combined for checkout?
Buying and Placing Orders - Order Statuses
- Why can’t I leave a review for a listing?
- Where can I track my order statuses?
- Why haven't I received order notifications emails?
- What should I do if I’ve provided the wrong shipping information?
- I’ve already placed my order, but provided the wrong information. What should I do?
- How long is the shipping time after placing an order?
Buying and Placing Orders - Shipping methods and fees
- I’ve already paid for shipping. Why am I being charged extra fees when my order arrives?
- I live in the city. Why does DHL say I live in a remote area and want to charge me extra for shipping?
- What does “Pay S/H on arrival” mean?
- What shipping methods does Pinkoi use? How are shipping fees calculated?
- Can I combine shipping for purchases from different shops?
- If I buy items from different shops, can shipping be combined?
Purchasing and orders - shipping inquiries and tracking
- How do I track my package’s shipping progress?
- Why has the shipping status for my order not been updated?
- Why is my postal package taking so long to deliver?
- I haven’t received my package yet. Why does that status for my order show “Delivered”?
- My package has been returned to its sender by the post office. What should I do?
- I already received my package but the order status didn't update as "Completed"
International Forwarding Service
- What is the International Forwarding Service?
- Who can use the International Forwarding Service?
- What is the process of International Forwarding?
- How are international shipping fees calculated?
- When IFC will the items be shipped?
- Where is the “Ship now” button?
Buying and Placing Orders - Invoicing
Buying and Placing Orders - Customization & bulk purchasing
Buying and Placing Orders - Designer's schedule
Buying and Placing Orders - Coupons and other discounts
- Does Pinkoi have any birthday discounts?
- How do I use coupon codes?
- How do I get coupon codes?
- I forgot to use a coupon, can I cancel my order?
- Are there any conditions on the use of coupons?
- What are coupons?