I’ve already paid for shipping. Why am I being charged extra fees when my order arrives?

When making a cross-border purchase, your shipment may be spot checked by the customs agency in your country and import duties may be imposed on you.

These duties will not be collected every time, so Pinkoi cannot know in advance whether or not you will be charged. If duties need to be collected from you, they will be collected by delivery personnel when your shipment is delivered to you.

Furthermore, according to Pinkoi website policy, when goods from a cross-border transaction clear customs and duties are collected by the customs agency in the receiving country or region, all relevant duties and fees shall be borne by the recipient.

Note: Duties will be paid to a government agency and cannot be refunded after payment is complete. If you find that the amount of duties is unreasonable, please inquire with the designer and hold off from making the payment.