Why is my postal package taking so long to deliver?

Your package may be in transit or is being held by the post office because of multiple unsuccessful delivery attempts. Please use the tracking number provided by the designer and the following websites to check the status of your package.

 

17TRACK Global Tracking Platform

(Can display complete tracking information across borders.)

Hongkong Post

(Can only display tracking information once your package has arrived in  Hong Kong.)

 

1. Package is being held by the post office.

 

The post office will not notify you of your package’s arrival. Please be sure to monitor the shipping progress of your package. If multiple unsuccessful delivery attempts are made, the package will be temporarily held by the post office. Should this happen, please promptly go to the post office to claim your package and remember to bring a valid ID. If you do not claim your package within the holding period, your package will be returned to the sender. 

 

2. Delivery of the package is taking too long and its status has not been updated on the post office’s website.

 

Shipping could be delayed due to poor weather conditions. Please inquire with your local post office and remember to provide the tracking number for the package.

 

More information:

My package has been returned to its sender by the post office. What should I do?

 

If you do not receive a reply within 3 working days when contacting the designer, or if you have any other issues you need assistance with, please contact us.

Our customer service team will be happy to provide assistance.