Refunds & Returns

For Customers

• Am I responsible for shipping fees when returning or exchanging an item?
• What is a payment account?
• How do I request for a refund?
• How do I ship my order back after I have requested a refund?
• How much processing time is required after I request a refund?
• I’m a customer. Can I request a partial refund?

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For Designer

• How do I process refund requests? Is there anything I have to be mindful of?
• I’m a designer. How do I process partial refund requests?
• How do I collect refund items?
• What should I do if I cannot get in contact with a customer?
• Will Pinkoi return the platform service fee to me after a refund?

Returns Policy for Digital Products (Digital Goods)

• Returns Policy for Digital Products (Digital Goods)