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  1. Pinkoi Global Help Center
  2. Refunds & Returns

Refunds & Returns

For Customers

  • Am I responsible for shipping fees when returning or exchanging an item?
  • What is a payment account?
  • How do I request for a refund?
  • How do I ship my order back after I have requested a refund?
  • How much processing time is required after I request a refund?
  • I’m a customer. Can I request a partial refund?
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For Designer

  • How do I process refund requests? Is there anything I have to be mindful of?
  • I’m a designer. How do I process partial refund requests?
  • How do I collect refund items?
  • What should I do if I cannot get in contact with a customer?
  • Will Pinkoi return the platform service fee to me after a refund?

Returns Policy for Digital Products (Digital Goods)

  • Returns Policy for Digital Products (Digital Goods)
Pinkoi Global Help Center
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