For Customers
- What is a payment account?
- How do I request for a refund?
- How do I ship my order back after I have requested a refund?
- How much processing time is required after I request a refund?
- I’m a customer. Can I request a partial refund?
- Will the shipping fees for orders be refunded?
- How long does it take to receive credit/debit card refunds?
- What should I keep in mind when returning or exchanging products?
- In what circumstances will a return or exchange not be accepted?
- Will transactions create exchange rate issues?
- What should I do if I received a defective product?
- Bonus points, coupons or gift cards have been used with my order. Will these be returned after the refund?
- Why do I need to provide remittance information for credit card refunds?