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  1. Pinkoi Global Help Center
  2. Refunds & Returns
  3. For Customers

For Customers

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  • Am I responsible for shipping fees when returning or exchanging an item?
  • What is a payment account?
  • How do I request for a refund?
  • How do I ship my order back after I have requested a refund?
  • How much processing time is required after I request a refund?
  • I’m a customer. Can I request a partial refund?
  • Will the shipping fees for orders be refunded?
  • How long does it take to receive credit/debit card refunds?
  • How do I request for additional refund?
  • What should I keep in mind when returning or exchanging products?
  • In what circumstances will a return or exchange not be accepted?
  • Will transactions create exchange rate issues?
  • What should I do if I received a defective product?
  • P Coins, coupons or gift cards have been used with my order. Will these be returned after the refund?
  • Why do I need to provide remittance information for credit card refunds?
Pinkoi Global Help Center
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