Am I responsible for shipping fees when returning or exchanging an item?

Pinkoi provides customers with the right to request returns/refunds and exchanges for items they are unsatisfied with. The responsibility for shipping fees is described in our Returns Policy:

Except for customized and personal hygiene products, or other
products unsuitable for resale, buyers may return an order and
request for a refund, partially or in full, within 7 days
counting from the day after the order arrives at the 
recipient’s address.
Buyers are responsible for all shipping fees including the 
shipping fees of returns.

In the following circumstances, sellers are responsible for 
the shipping fee of returns:

There is a discrepancy between the received product and what 
was stated in the original order (including not limited to 
product size, model, style, color, and quantity).
The received product is defective (including but not limited 
to poor quality and products damaged in transit).
A received product is not as described (including but not 
limited to product use and features).

Except for these circumstances, customers are responsible for 
the shipping fee of returns.

If an item needs to be returned/refunded or exchanged due to personal reasons (such as the purchasing the wrong size, not being satisfied with the item in general, etc.), designers have the right to require customers to bear all shipping and return shipping fees.

Read more: What should I keep in mind when returning or exchanging products?