Returns Policy for Digital Products (Digital Goods)

1. Returns Policy for Digital Products

Pinkoi’s 7-day appreciation period is not applicable to digital products. After digital products are delivered to customers (status of the order is marked as “shipped”), the designer has the right to reject requests for refunds. Furthermore, due to the uniqueness of digital products, designers can also choose not to accept exchanges. However, in order to avoid customer disputes, designers must include the following information in their digital product descriptions or on their shop page as an announcement:

(1) A clear description of how digital products will be delivered to customers;
(2) A statement fully disclosing and informing customers that “by placing an order, they understand that the product is a digital good and that they agree to forfeit their right to request any type of refund or exchange for the product in the future”.

If a designer provides a customer with erroneous or incomplete content, unreadable files or a defective digital product resulting from the designer’s negligence, the designer should deliver a proper version of the digital product to the customer. The designer cannot claim that Pinkoi’s 7-day appreciation period is not applicable to digital products, thereby refusing to fulfill their obligations to the customer.

2. Order Cancelation Policy for Digital Products

Before the designer has delivered the digital product to the customer and the order has not yet been marked as "shipped":

- If the customer has purchased a "non-customized" digital product, the designer should agree to the customer’s request to cancel the order;
- If the customer has purchased a "customized" digital product, and the designer has also fully disclosed to the customer via shop announcement or product description that "the product is a customized product, and that order cancellations are not accepted", the designer may choose to reject the request from the customer to cancel the order.