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  1. Pinkoi Global Help Center
  2. I'm a designer - Shop FAQ
  3. About Revenue Processing

About Revenue Processing

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  • How do I configure a security code?
  • How do I configure a security code?
  • Will Pinkoi return the platform service fee to me after a refund?
  • How are payments and shop revenue processed?
  • How do I receive money from selling my products?
  • Will I receive money every month? What about the previous months where I did not receive any money?
  • Can I receive my shop's sales revenue before/after the scheduled date? Can I bypass the minimum transfer requirement?
  • Will I still be charged a platform service fee even if my shop hasn't sold anything?
  • Where can I find sales statements listing my revenue and fees?
  • I have already shipped an order. When will I see it on the sales statement? When will I receive payment for it?
  • When a customer uses discounts, does that come out of my shop's sales revenue? How are platform service fee calculated for discounted orders?
  • The received amount is different from the amount stated on the sales statement. What should I do?
  • Where do I edit my shop's payment details?
  • What is a financial email address?
  • How is revenue from cross-border orders calculated? Can I take a look at the exchange rates?
  • When can I check if the shop revenue has been successfully transferred to my account?
  • I have other questions with regards to revenue and accounting. Who should I contact?
Pinkoi Global Help Center
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