I'm a designer - Shop FAQ
Buying and Placing Orders - About Real-Name Authentication for Taiwan
- What is real-name authentication?
- How can I know whether the recipient has completed real-name authentication?
- What do I do if the status for real-name authentication is displayed as “Incomplete”?
- It’s been over 5 days since I’ve received an order and the recipient still has not completed real-name authentication. What should I do?
- The recipient will not complete real-name authentication? What should I do?
- Are there any couriers that can ship to Taiwan without having the recipient complete real-name authentication?
Shipping Fees
- What is “Standard Shipping”? What is “Express Shipping”?
- I’m a designer, how do I configure shipping fees?
- How do I configure a free shipping discount?
- How do I send items abroad?
- When shipping items overseas, can I configure different shipping fees by courier for customers to choose from?
- If my products differ largely in size (e.g., chairs and combs), how do I offer combined shipping?
Shop Discount Settings
- I’ve configured the wrong discount on a listing and a customer has purchased it. What can I do?
- How Shop Discounts Are Applied
- How do I configure shop discounts?
- How do I configure price threshold activated free shipping discounts for specific regions?
- How do I configure price threshold discounts?
- Will customers see the shop discounts I configure?
Other Tips
- How do I become a Pinkoi flagship brand?
- How are the response rates, response times and average shipping times for shops calculated?
- My customer wants their order gift-wrapped. Can you show me how to gift-wrap items?
- Are there any special tips for operating in Pinkoi’s international markets?
- What is the Pinkoi Handbook?
- Is Pinkoi active on social media? How can I take advantage of Pinkoi’s social media presence to increase exposure for my shop?
About Marketing
Setting Up
- Do I have to write a shop story?
- Why do I need to upload a shop banner?
- What is the optimal size/file setting for shop banners?
- How do I enter my shop story in other languages?
- I want inform customers about discounts, things to take note of before purchasing, etc. How should I do this?
- I have already enabled vacation mode. Why do I still receive Pinkoi messages from customers? Why are customers still able to place orders?
Add & Edit Listings
- What is the difference between "made-to-order" and "customized" items?
- How do I insert photos into a product description?
- How do I insert videos into a product description?
- What is a private listing?
- What is the “Listing summary”?
- Can I configure different prices or inventory levels for the different variations of the same listing?
Listing Guidelines
Product Photos
- What are the advantages of using photos taken in real-life settings? What type of product photo will grab the attention of Pinkoi customers?
- Can I use a white-background photo as product photo?
- Can I alter the photo colors in any way?
- If I want to sell products as a "bundle," can I combine the products' photos?
- How should I take product photos for products that come in different colors, patterns or styles? What’s the best way to list them?
- I want to add text (or labels) to my photos to explain my products. Will this be seen as a violation of Pinkoi's guidelines?
About Orders
- Why can’t I rate the customer via their order?
- How do I reply to a customer’s review?
- What is “Suggested Shipping Order”? How does the system determine this order?
- What are tags? How do I use tags to manage my orders?
- The shipping information for an order is incorrect. How do I modify the recipient information?
- Printing/exporting error fix for blocked pop-up windows
About Payoneer
Pinkoi Ads FAQ
About Invoices
About Revenue Processing
- How do I configure a security code?
- How do I configure a security code?
- How are payments and shop revenue processed?
- How do I receive money from selling my products?
- Will I receive money every month? What about the previous months where I did not receive any money?
- Can I receive my shop's sales revenue before/after the scheduled date? Can I bypass the minimum transfer requirement?
Joining Pinkoi – Apply a Pinkoi shop
Bring Friends, Get Rewards - Designers version
- Can Pinkoi sellers join this program?
- If Pinkoi sellers want to invite friends to earn P Coins instead of saving on the transaction fee, is it possible?
- How to calculate the transaction fee savings?
- Is there any maximum cap?
- If the reduction from this program is more than my transaction fee in this month, how will it be calculated?
- Does the date that a new member joins impact when the discount is applied?