I'm a designer - Shop FAQ
Buying and Placing Orders - About Real-Name Authentication for Taiwan
- What is real-name authentication?
- How can I know whether the recipient has completed real-name authentication?
- What do I do if the status for real-name authentication is displayed as “Incomplete”?
- It’s been over 5 days since I’ve received an order and the recipient still has not completed real-name authentication. What should I do?
- Are there any couriers that can ship to Taiwan without having the recipient complete real-name authentication?
- If the recipient is a foreign national living in Taiwan (including those with alien resident certificates), can they still complete real-name authentication?
Shipping Fees
- What is “Standard Shipping”? What is “Express Shipping”?
- I’m a designer, how do I configure shipping fees?
- How do I configure a free shipping discount?
- How do I send items abroad?
- When shipping items overseas, can I configure different shipping fees by courier for customers to choose from?
- If my products differ largely in size (e.g., chairs and combs), how do I offer combined shipping?
Shop Agreement
Shop Discount Settings
- How to Create Add-on Deals
- I’ve configured the wrong discount on a listing and a customer has purchased it. What can I do?
- How Shop Discounts Are Applied
- How do I configure shop discounts?
- How do I configure price threshold free shipping offers for specific regions?
- How do I configure price threshold discounts for orders?
Other Tips
- What are Shop Analytics?
- How do I become a Pinkoi flagship brand?
- How are the response rates, response times and average shipping times for shops calculated?
- My customer wants their order gift-wrapped. Can you show me how to gift-wrap items?
- Are there any special tips for operating in Pinkoi’s international markets?
- What is the Pinkoi Handbook?
About Marketing
- How to use Pinkoi APP to share listings or shop to your Instagram Story
- Can I collaborate with Pinkoi on a marketing activity?
- How do I embed my shop to my Facebook Page?
- How do I create coupon codes?
- How do I make my listings show under "Trending Now" or "What’s New" on Pinkoi's home page?
- How do I increase my product ranking for more exposure?
Setting Up
- Do I have to write a shop story?
- Why do I need to upload a shop banner?
- What is the optimal size/file setting for shop banners?
- How do I enter my shop story in other languages?
- I want inform customers about discounts, things to take note of before purchasing, etc. How should I do this?
- I have already enabled vacation mode. Why do I still receive Pinkoi messages from customers? Why are customers still able to place orders?
Add & Edit Listings
- Creating Listings in Bulk - Reasons for Processing Failure
- How do I create listings in bulk?
- What is Inventory Management?
- Combined Checkout for Digital Products
- How long will my digital download be valid?
- Uploading and Downloading Digital Products
Listing Guidelines
- Guidelines for 24-Hour Expedited Shipping
- Listing Guidelines
- Pinkoi's Product Video Guidelines
- Labelling Guidelines for Country or Region of Origin
- Listing Tag Guidelines
- "Authorized Representation" Shop Guidelines
Product Photos & Videos
- How do I add variation images for different listing variations?
- My video failed to upload. How do I confirm that my video’s resolution meets Pinkoi's specifications?
- What are the advantages of using photos taken in real-life settings? What type of product photo will grab the attention of Pinkoi customers?
- Can I use a white-background photo as product photo?
- Can I alter the colors of photos or videos in any way?
- If I want to sell products as a "bundle," can I combine the products' photos?
About Orders
- Why can’t I rate the customer via their order?
- How do I reply to a customer’s review?
- What is “Suggested Shipping Order”? How does the system determine this order?
- What are tags? How do I use tags to manage my orders?
- The shipping information for an order is incorrect. How do I modify the recipient information?
- Printing/exporting error fix for blocked pop-up windows
About Payoneer
Pinkoi Ads FAQ
- Ads (7): Why does my daily ad cost sometimes exceed the daily budget?
- Ads (1): Getting to know Pinkoi Ads
- Ads (2): Ad costs and payment information
- Ads (3): Interpreting ad performance and metrics
- Ads (4): Ad auction mechanism
- Ads (5): Recommendations for ad optimization
About Invoices
About Revenue Processing
- How do I configure a security code?
- How do I configure a security code?
- Will Pinkoi return the platform service fee to me after a refund?
- How are payments and shop revenue processed?
- How do I receive money from selling my products?
- Will I receive money every month? What about the previous months where I did not receive any money?
Joining Pinkoi – Apply a Pinkoi shop
Bring Friends, Get Rewards - Designers version
- Can Pinkoi sellers join this program?
- If Pinkoi sellers want to invite friends to earn P Coins instead of saving on the platform service fee, is it possible?
- How to calculate the platform service fee savings?
- Is there any maximum cap?
- If the reduction from this program is more than my platform service fee in this month, how will it be calculated?
- Does the date that a new member joins impact when the discount is applied?