About Orders
- Why can’t I rate the customer via their order?
- How do I reply to a customer’s review?
- What is “Suggested Shipping Order”? How does the system determine this order?
- What are tags? How do I use tags to manage my orders?
- The shipping information for an order is incorrect. How do I modify the recipient information?
- Printing/exporting error fix for blocked pop-up windows
- “Exception” is displayed as an order’s shipping status. How should I handle this?
- What are bulk actions? What can I do with them?
- How do I find out if a customer has already paid? When should I ship my orders?
- Why do I have to give customers reviews? How do I give customers reviews?
- Can customers amend reviews?
- What is “print shipping label”? I want to print the shipping address for an order. How do I do this?
- What is “export order”? I also have other sales channels and I want to effectively manage my inventory. Can I export orders?
- When do “Shipped” orders become “Completed” orders? What do I do if the customer doesn’t click on the “Item received” button?
- Why do some orders have a detailed shipping status displayed while some don’t?
- Can I create a listing for a specific customer?
- I accidentally forgot to process an order. What should I do?
- How should I deal with long unpaid orders?
- Can designers cancel orders?
- How should I deal with a customer who wants to buy my products outside Pinkoi?
- I cannot contact the customer after an order has been placed. What should I do?
- How do I find out about new orders? Which type of orders do I need to process first?