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  1. Pinkoi Global Help Center
  2. I'm a designer - Shop FAQ
  3. About Orders

About Orders

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  • Why can’t I rate the customer via their order?
  • How do I reply to a customer’s review?
  • What is “Suggested Shipping Order”? How does the system determine this order?
  • What are tags? How do I use tags to manage my orders?
  • The shipping information for an order is incorrect. How do I modify the recipient information?
  • Printing/exporting error fix for blocked pop-up windows
  • “Exception” is displayed as an order’s shipping status. How should I handle this?
  • What are bulk actions? What can I do with them?
  • How do I find out if a customer has already paid? When should I ship my orders?
  • Why do I have to give customers reviews? How do I give customers reviews?
  • Can customers amend reviews?
  • What is “print shipping label”? I want to print the shipping address for an order. How do I do this?
  • What is “export order”? I also have other sales channels and I want to effectively manage my inventory. Can I export orders?
  • When do “Shipped” orders become “Completed” orders? What do I do if the customer doesn’t click on the “Item received” button?
  • Why do some orders have a detailed shipping status displayed while some don’t?
  • Can I create a listing for a specific customer?
  • I accidentally forgot to process an order. What should I do?
  • How should I deal with long unpaid orders?
  • Can designers cancel orders?
  • How should I deal with a customer who wants to buy my products outside Pinkoi?
  • I cannot contact the customer after an order has been placed. What should I do?
  • How do I find out about new orders? Which type of orders do I need to process first?
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