Pinkoi’s exchange rates are determined by referencing the currency exchange rates of banks from different countries and current market conditions. Pinkoi makes adjustments to minimize international exchange costs associated with multiple currency conversions, ensuring a stable platform service. (For example, a customer pays in HKD, the transaction is settled in USD, and the Taiwanese brand receives revenue in TWD.)
Pinkoi updates its exchange rates monthly to reflect market fluctuations while avoiding excessively frequent updates that could inconvenience brands and customers. This helps maintain a more stable revenue for brands. However, exchange rate fluctuations are a normal risk in international transactions, and while Pinkoi absorbs some of the exchange costs, the final revenue for brands may still vary due to these fluctuations.
When customers purchase items, the price will be converted to the foreign currency using the exchange rate at the time the order is placed to allow the customer to pay. This amount is then temporarily calculated in TWD when it is included in the sales statement. The final exchange rate for the order is determined on the revenue settlement date (the 10th of the following month), and the revenue remittance amount is calculated accordingly. There will be no further adjustments after this.
Example:
If a customer purchases a product on January 3rd, the order will be converted into the customer's preferred currency using Pinkoi's exchange rate on January 3rd. On February 10th, all cross-border orders from January will be calculated based on the exchange rate on that day, thus finalizing the revenue amount to be remitted.
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