After a customer makes a payment, the funds will first enter Pinkoi’s company account. Pinkoi will complete reconciliation on behalf of the designer and the funds will then be transferred to an account designated by the designer on the 20th of the next month.
1. Customer payment:
Designers will not directly receive payments from customers. Pinkoi also will not transfer payments to designers on an order by order basis. All customer payments will first enter Pinkoi’s company account. Pinkoi will assist designers in completing fund reconciliation.
2. Adding orders to the sales statement:
Seven calendar days (including weekends) after an order's status is marked as "Order completed" (the completion day is not included), the order will be added to the month's sales statement. On the 10th of every month, Pinkoi will calculate the total shop revenue for the previous month.
Example: A customer places an order and submits payment on September 10th. The designer then ships the item and clicks the “Send” button on September 15th. The order is completed on September 25th. The revenue from this order will be added to the October sales statement on October 2nd.
3. When funds are transferred:
On the 20th of every month, Pinkoi will transfer the previous month’s shop revenue to an account specified by the designer. If the day of the transfer happens to fall on a public holiday in Taiwan, the funds will then be transferred on the next working day.
Note: Public holidays include make-up work days.
Example: If January the 20th and 21st are public holidays in Taiwan, funds will then be transferred on January 22.
More information:
Will I receive money every month? What about the previous months where I did not receive any money?
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