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If Pinkoi sellers want to invite friends to earn P Coins instead of saving on the platform service fee, is it possible?
All referrals gained through a seller account will automatically count toward a platform service fee discount. If a seller wants to earn P Coins instead, sellers can create a member account to do s...
Can Pinkoi sellers join this program?
We have a different version of the program exclusively for sellers. Every Time you invite new members, you can save on the platform service fee. To join this, please visit here.
What is DPD?
Pinkoi is now cooperating with designers to provide the DPD service—a cross-border courier option. With DPD, our members will be able to access reduced rates with clear shipping progress tracking w...
Pinkoi Shop Identity Verification FAQ
Q1: Why is it necessary to provide shop identity verification information?To comply with the "Regulations Governing Anti-Money Laundering and Countering the Financing of Terrorism for Enterprises o...
Explanation and FAQs Regarding the 2025 New Version of the Pinkoi Shop Agreement
Explanation of FAQs Regarding the New "Pinkoi Shop Agreement" Effective January 1, 2025, and the Discontinuation of the International Pricing Tool This document aims to address common concerns abou...
2025/05/30~2025/06/01 Taiwan National Holiday Notice
Due to national holidays in Taiwan, response to all customer service mails will be suspended from 2025/05/30~2025/06/01 . Pinkoi Team will get back to you as soon as possible after the holiday. We ...
Ads (6): Frequently asked questions about using Ads
How do I begin running ads? Can I configure the time my ads will be run? How often are metrics updated? How do I stop an ad from running? I’ve enabled an ad but it hasn’t appeared. I just enabled ...
What are the benefits available for each membership level?
Pinkoi members are divided into five different membership levels based on a member’s spending (excluding canceled orders) and the number of purchases accumulated during the one-year period between ...
What are P Coins? How do I earn and use them?
P Coins are an integral part of Pinkoi’s rewards program. You can earn P Coins when you make purchases and complete designated tasks. P Coins can then be used for discounts on purchases and to rede...
What are the terms and conditions for the usage of welcome coupons, P Coins, gift cards and other discounts?
What are the terms and conditions for the usage of welcome coupons, P Coins, gift cards and other discounts? Welcome coupon(app-only shipping fee discount coupon) Welcome coupons can b...