Pinkoi
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【Members’ Day】Get 7% off on orders placed using the Pinkoi app for up to US$ 3.00 off!
1. This offer is only valid on the 10th of each month for the year 2025 and there will be a special two-day promotion on specific months.2. When placing orders with the Pinkoi app, members can clic...
Members’ Day Only (10th of Each Month)｜Enjoy 12% Off from a selected brand.
1. This offer is only valid on the 10th of each month for the year 2025 January to March. 2. During the promotional period, customers can enjoy 12% off from a selected brand.3. If an order is cance...
How do I configure shop discounts?
In addition to configuring item discounts and coupons, you can also configure specific conditions for shop discounts. These conditions can be used to create discounts such as regional discounts, pr...
I have already shipped an order. When will I see it on the sales statement? When will I receive payment for it?
Seven calendar days (including weekends) after the order's status is marked as "Order completed" (the completion day is not included), the order will be included in the sales statement for that mon...
Can Pinkoi sellers join this program?
We have a different version of the program exclusively for sellers. Every Time you invite new members, you can save on the platform service fee. To join this, please visit here.
Does the date that a new member joins impact when the discount is applied?
Pinkoi's system will count the member the day they register. For example, if the member registers on May 28, the platform service fee discount will apply to May's total.
If Pinkoi sellers want to invite friends to earn P Coins instead of saving on the platform service fee, is it possible?
All referrals gained through a seller account will automatically count toward a platform service fee discount. If a seller wants to earn P Coins instead, sellers can create a member account to do s...
Can I reduce my platform service fee if I have not met the minimum requirement for revenue for the month required?
If you have not met the minimum requirement for transfers for the month, you will still receive the selling fee discount. We will keep a record of the total discount, month to month, and once you h...
Explanation and FAQs Regarding the 2025 New Version of the Pinkoi Shop Agreement
Explanation of FAQs Regarding the New "Pinkoi Shop Agreement" Effective January 1, 2025, and the Discontinuation of the International Pricing Tool This document aims to address common concerns abou...
Will Pinkoi return the platform service fee to me after a refund?
If the refund is processed by Pinkoi: Once the refund process is complete (the refund status is displayed as "refunded"), Pinkoi will recover the extraneous revenue from the designer. Pinkoi will a...