If a customer notifies you that their shipping or recipient information is incorrect after an order is placed, please go to the “Ship to” section on the order page and click on “Edit” to modify the information.
The system only supports modifying the recipient's name, phone number, address and postal code. If you need to change the country the order is sent to, please discuss with the customer about re-ordering.
1. When you modify recipient information, the system will overwrite the original information. Please double check that all information is correct before saving it in order to avoid unsuccessful deliveries.
2. The recipient’s address must be complete and include a postal code. The postal code must be the same as the one entered in the “Postal code” field.
3. Real-name authentication status: After any recipient information is modified, please wait for the system to re-verify the data. The real-name authentication status will not be updated immediately. If the real-name authentication status is still displayed as “Incomplete” after more than 6 hours, please contact the customer and ask them to go to the order page to confirm that the new recipient information is correct or ask them to use the EZ Way app to confirm that real-name authentication has been completed.
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