Please try contacting the customer using Pinkoi message. If you do not receive a reply, please contact Pinkoi customer service via email (email@example.com) for further assistance. Please remember to include your shop account and the order number.
Articles in this section
- What is real-name authentication?
- How can I know whether the recipient has completed real-name authentication?
- What do I do if the status for real-name authentication is displayed as “Incomplete”?
- It’s been over 5 days since I’ve received an order and the recipient still has not completed real-name authentication. What should I do?
- The recipient will not complete real-name authentication? What should I do?
- Are there any couriers that can ship to Taiwan without having the recipient complete real-name authentication?
- If the recipient is a foreign national living in Taiwan (including those with alien resident certificates), can they still complete real-name authentication?