In accordance with Taiwan Customs regulation, customer residing in Taiwan and made oversea orders will need to provide ID number to shipping courier for parcel delivery and customs clearance.
ID number will only be provided for designer to ship the order and shipping courier to go through customs clearance. You may click "Received Item" button on order page to complete the order after receiving order item. As soon as the order is completed, ID number will be deleted automatically and disappear on order page. Pinkoi will not record your ID number in the system.
For any concerns after an order is made or request to delete personal information, please find "Contact Designer" button on order page and discuss refund with designer through inbox message. If the order is shipped, please complete refund and return process through the system. Order will be cancelled when refund is completed and your personal information will be deleted accordingly.
For further inquiries, welcome to contact us, Pinkoi Team will be happy to assist you. Thank you.