Pinkoi provides customers with the right to request returns/refunds and exchanges for items they are unsatisfied with. The responsibility for shipping fees is described in our Returns Policy:
Except for customized and personal hygiene products, or other
products unsuitable for resale, buyers may return an order and
request for a refund, partially or in full, within 7 days
counting from the day after the order arrives at the
Buyers are responsible for all shipping fees including the
shipping fees of returns.
In the following circumstances, sellers are responsible for
the shipping fee of returns:
There is a discrepancy between the received product and what
was stated in the original order (including not limited to
product size, model, style, color, and quantity).
The received product is defective (including but not limited
to poor quality and products damaged in transit).
A received product is not as described (including but not
limited to product use and features).
Except for these circumstances, customers are responsible for
the shipping fee of returns.
If an item needs to be returned/refunded or exchanged due to personal reasons (such as the purchasing the wrong size, not being satisfied with the item in general, etc.), designers have the right to require customers to bear all shipping and return shipping fees.
Read more: What should I keep in mind when returning or exchanging products?