If you wish to provide a free shipping discount on shipping fees, you can configure this either by directly modifying the shipping fee values from within the shipping options or by using the “Shop Discount” function. (For more information on using the Shop Discount function, please see: https://pinkoi.zendesk.com/hc/en-us/articles/360010261874)
When directly modifying the shipping fee values, designers typically either create “free shipping on all listings” or “free shipping for certain listings only”. These two methods are described below.
Free shipping on all listings
Please go to “Shop Manager” → “Settings” → “Shipping”. Click on “Add shipping option” and then select the countries and couriers that you wish to configure free shipping for, making sure that you configure “0” for both “Fee for first item” and “Fee for additional items”.
Free shipping for certain listings only
If you have already configured shipping (e.g., Hong Kong to Taiwan US$ 3.00), and need to provide free shipping discounts for certain listings, please follow the steps below:
1. Go to “Shipping”.
2. Click on “Add shipping option”. Create a new option name such as “Free Shipping” and then make sure to configure the shipping fees as “0” for all regions and couriers that you wish to have free shipping for.
3. Go back to “Listings” and find the listings that you wish to provide free shipping for.
4. Click on the “truck icon”, scroll down to “Shipping” and apply the shipping option that you’ve just created. Click on “OK” once you are done.
5. Please remember that any listings that you have not modified will still use your default shipping option.