The system has detected that the designer received the the refund item(s) after the credit card refund deadline for the order had passed. The refund for this credit card order will have to processed by Pinkoi. After receiving a notification email, please go to the order page and provide your personal remittance information. The funds will then be returned to you via fund transfer.
Articles in this section
- What is a payment account?
- How do I request for a refund?
- How do I ship my order back after I have requested a refund?
- How much processing time is required after I request a refund?
- I’m a customer. Can I request a partial refund?
- Will the shipping fees for orders be refunded?
- How long does it take to receive credit/debit card refunds?
- How do I request for additional refund?
- What should I keep in mind when returning or exchanging products?
- In what circumstances will a return or exchange not be accepted?