For “full refunds”:
Any P Coins, coupons, or gift cards used with the order will be restored after the refund process is complete. You can check for returned P Coins by accessing the P Coins records. Coupons and gift cards can be used with your next order.
*Note: For coupons with expiry dates, restored coupon codes will become unusable if they have already expired after the refund is complete.
For “partial refunds”:
- Coupons used with the order will not be restored.
- P Coins will be restored according to the proportion of the refund.
- If an order has utilized shop discounts, the refund amount will be calculated based on the proportion provided by the system.
- For gift cards used with the order, the refund amount will be first refunded via the gift card, while the remaining amount will then be refunded according to the original payment method (e.g., Credit card refund to the original credit card account or returning funds via transfer to a specified account).