If the product is flawed, defective, or different from the one you ordered, please keep the product and packaging in the condition that you have received them in. Take a photo of the product and packaging and then contact the designer with it via Pinkoi message, asking them to handle this matter for you. If you do not receive a reply from the designer within 3 working days, please contact customer service.
Articles in this section
- Am I responsible for shipping fees when returning or exchanging an item?
- What is a payment account?
- How do I request for a refund?
- How do I ship my order back after I have requested a refund?
- How much processing time is required after I request a refund?
- I’m a customer. Can I request a partial refund?
- Will the shipping fees for orders be refunded?
- How long does it take to receive credit/debit card refunds?
- How do I request for additional refund?
- What should I keep in mind when returning or exchanging products?