When the customer and the seller live in different countries or regions, the customer will have 7 days beginning from the day after they receive the order to request a refund. Whether or not shipping fees will be refunded, will be decided based on Pinkoi’s Returns Policy.
Articles in this section
- What is a payment account?
- How do I request for a refund?
- How do I ship my order back after I have requested a refund?
- How much processing time is required after I request a refund?
- I’m a customer. Can I request a partial refund?
- Will the shipping fees for orders be refunded?
- How long does it take to receive credit/debit card refunds?
- What should I keep in mind when returning or exchanging products?
- In what circumstances will a return or exchange not be accepted?
- Will transactions create exchange rate issues?