When the customer and the seller live in different countries or regions, the customer will have 7 days beginning from the day after they receive the order to request a refund. Whether or not shipping fees will be refunded, will be decided based on Pinkoi’s Returns Policy.
Articles in this section
- How do I request for a refund?
- How do I ship my order back after I have requested a refund?
- How much processing time is required after I request a refund?
- Will the shipping fees for orders be refunded?
- How long does it take to receive credit/debit card refunds?
- What should I keep in mind when returning or exchanging products?
- In what circumstances will a return or exchange not be accepted?
- Are there exchange rates for cross-border sales?
- What should I do if I received a defective product?
- Bonus points, coupons or gift cards have been used with my order. Will these be returned after the refund?