If the payment method selected by the customer is fund transfer via an ATM or payment at a convenience store, before the customer has paid, created orders will be first classified under the “Unpaid” tab before the customer completes payment.
The Pinkoi system handles “unpaid” orders using the methods described below. Designers don’t have to worry about specifically processing “unpaid” orders.
- Remind customer to complete payment: The system will send out a reminder to the customer to complete payment if the customer still has not completed payment 3 days after an order has been created.
- After the customer completes payment: Once the customer completes payment, the order will be automatically classified under the “Open” tab and a notification will be sent to the designer, allowing the designer to prepare for the production and shipping of the item.
- Cancel the order: If the customer does not complete payment within 7 days, the order will automatically be canceled by the system.