How do I request for a refund?

Using the [desktop browser-based version of Pinkoi] to request a refund:

Please select “My Pinkoi” → “My Orders” from the top of the page and then click on the order that you wish to request a refund for. Click on the “Request refund” button in the right panel and then fill out and submit the form.

Using the [mobile browser-based version of Pinkoi] to request a refund:

Select the profile icon in the upper right hand corner of the page and then select “My Orders”. Select the order that you wish to request a refund for and then select “Request refund”. Fill out and submit the form.

Using the [Pinkoi app] to request a refund:

Select the icon in the upper left hand corner and then select “My Orders”. Select the order that you wish to request a refund for, select the the “•••” icon in the upper right hand corner and then select “Request refund”. Fill out and submit the form.

Important things to note:

After your request a refund, the designer will receive a refund request notification. They will need to process the refund within 3 working days. Please wait patiently. If the designer doesn’t reply within 3 working days, please contact customer service.
If the order has already shipped, the item(s) must be returned to the designer before the refund can be completed. For the return address and additional details about the refund, please contact the designer. (This does not apply to orders that have not been shipped)