Is there a way to prevent my photo and video thumbnails from being cropped? Can I add a white border to my photos and videos to prevent cropping?

Because the Pinkoi system automatically creates thumbnails using the center of images, it is recommended that you first crop your product photos and videos into squares before uploading them. This will help to prevent any undesirable results from Pinkoi’s automatic system cropping.

When taking photos or recording videos, please position products in the center. Ideally, products should not be touching the edges of photos or videos. This ensures that the entire product can be seen in photos and videos after it is listed.

Adding a white border to product photos and videos in order to prevent their thumbnails from being cropped is against photo and video guidelines. Please do not use this method with your product photos and videos.