How are international shipping fees calculated?

Part 1 — Taiwan local shipping: this is the local shipping fee for Taiwanese designers to send their products to Pinkoi's Forwarding Center in Taipei. These fees are stated when customers select the "To Pinkoi Forwarding Center" option at checkout. These fees are paid with the orders at checkout.

Part 2 — Regular international shipping fees:

(1) Members in China, Hong Kong and Macau: Once your shipment arrives, fees will be collected from you by SF Express staff according to the volume or weight of the shipment.

(2) Members in the United States, Canada, Australia, Singapore and Malaysia: The International Forwarding Center will calculate shipping fees based on standard shipping rates provided by Chunghwa Post and FedEx in accordance with the volume or weight of the shipment. Before your items are shipped, you will be notified via email that you need to pay international shipping fees.

Note:

• If the courier determines that additional packaging must be added to protect your original package from possible damage during shipping, international shipping fees will be calculated according to the volume of the final package.
  
  
• If the product has already been shipped by the courier: During a refund, Pinkoi reserves the right to deduct international shipping and return shipping fees, associated customs fees, and domestic shipping fees for returning items back to designers on the island of Taiwan. If the total deductions described above are greater than the original order amount, the refund will not be processed and additional fees will not be charged. Under circumstances such as a rejection of delivery, refusal to pay customs fees, refunds, etc., the refund will be processed in accordance with the methods described above.