After payment is confirmed, the designer/seller will receive an order confirmation. They will make and ship the product(s) according to the order confirmation.
After shipment, designers/sellers should notify customers that their orders are shipped.
After the order is received, customers should go to the My Orders page and review the shops; in return, we'll send out a coupon.
If you have waited longer than expected for a shipment, and have not been notified that the shipment is on its way, please contact the designer/seller via Pinkoi message. If they do not reply within 3 business days, please contact us.